Privacy Policy

Last updated: 10 February 2026

Better Lives Foundation (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you: (a) donate to us via our website (including via Donorbox), (b) join our mailing list, (c) contact us, or (d) browse our website.

We aim to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1) Who we are (Data Controller)

Better Lives Foundation
Jetta House, Suite J003
15-16 Westfield Lane
Harrow, Middlesex HA3 9ED
Email: info@betterlivesfoundation.org

For privacy questions or requests, please email us at info@betterlivesfoundation.org.

2) Personal data we collect

A) Donations (via Donorbox)

When you donate via our donation link, your donation is processed through Donorbox. Depending on what you provide and your choices, we and/or Donorbox may process:

• Identity/contact details (e.g., name, email address)
• Donation details (e.g., amount, currency, frequency, campaign)
• Billing details (e.g., postcode and address, where provided/required)
• Transaction information (e.g., donation reference, status, timestamp)
• Messages you include with your donation (if any)

Important: We do not receive your full card details. Payment card handling is performed by Donorbox and its connected payment processors (typically Stripe and/or PayPal).

B) Mailing list sign-up

If you join our mailing list, we collect:

• Your email address
• (If provided) your name
• Your marketing preferences and consent record (where applicable)

C) Contacting us

If you contact us (e.g., by email), we may collect:

• Your name and email address
• Any information you include in your message

D) Website usage data

Like most websites, our servers and/or service providers may collect limited technical information such as IP address, device and browser information, and pages visited. This may be collected via cookies or similar technologies (see our Cookies Policy).

3) How we use your personal data

• To process and administer donations, and provide confirmations/receipts
• To respond to enquiries and supporter requests
• To send newsletters, appeals, and updates where you have opted in (or where permitted by law)
• To maintain appropriate records for accounting, audit, and regulatory purposes
• To keep our website and services secure and help prevent fraud
• To improve our website, communications, and supporter experience

4) Our lawful bases for processing

• Contract – to take and administer your donation and provide donor services you request
• Legal obligation – to keep appropriate records and comply with legal/regulatory requirements
• Legitimate interests – to operate our charity effectively (e.g., supporter administration, service improvement, fraud prevention), balanced against your rights
• Consent – where you choose to receive marketing communications

5) Donations via Donorbox (and payment processing)

Our online donations are handled through Donorbox. Donorbox processes personal data in line with its privacy policy: https://donorbox.org/privacy

Payment processing may be provided by Stripe and/or PayPal depending on how the donation form is configured. You can review their privacy policies here:

• Stripe: https://stripe.com/gb/privacy
• PayPal: https://www.paypal.com/gb/legalhub/paypal/privacy-full

6) Other third-party fundraising links (easyfundraising / Give as you Live)

Our Donate page may include links to third-party fundraising platforms such as easyfundraising and Give as you Live. If you choose to use those services, your personal data will be processed under their privacy policies and terms. We encourage you to review them:

• easyfundraising: https://www.easyfundraising.org.uk/privacy/
• Give as you Live Online: https://www.giveasyoulive.com/privacy

7) Marketing preferences

If you opt in to receive emails from us, you can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at info@betterlivesfoundation.org.

We do not sell or rent your personal data to third parties for marketing.

8) Who we share your personal data with

We may share personal data with trusted third parties only where necessary, such as:

• Donation processing providers (e.g., Donorbox and their connected payment processors such as Stripe/PayPal)
• Email and IT service providers (where used to deliver communications and maintain our systems)
• Professional advisers (e.g., accountants, auditors, legal advisers) where necessary
• Regulators or law enforcement where we are required to do so by law

9) International transfers

Some of our service providers may process personal data outside the UK. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are used in line with data protection law.

10) How long we keep your data

We retain personal data only for as long as necessary for the purposes described above, including legal and accounting requirements. Typical examples include:

• Donation and financial records: kept for the period required by applicable accounting/tax rules
• Supporter/contact queries: kept as long as needed to respond and maintain appropriate records
• Marketing subscriptions: kept until you unsubscribe or we no longer need the data

11) Your rights

You may have rights (subject to conditions) to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (in certain circumstances)
• Object to or restrict processing (in certain circumstances)
• Withdraw consent (where processing is based on consent)
• Request data portability (in certain circumstances)

To exercise your rights, contact us at info@betterlivesfoundation.org.

If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

12) Cookies

Our website may use cookies and similar technologies to ensure the site works properly and to understand how it is used. Where required, we will ask for your consent for non-essential cookies.

See our Cookies Policy here: [Insert link to your Cookies Policy page]

13) Security

We use appropriate technical and organisational measures designed to protect personal data. However, no website or transmission is completely secure.

14) Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page and the “Last updated” date will be changed.

15) Contact us

Better Lives Foundation
Email: info@betterlivesfoundation.org
Address: Jetta House, Suite J003, 15-16 Westfield Lane, Harrow, Middlesex HA3 9ED